Shipping policy
Shipping & Delivery
At English Country Gardens we work with a small number of trusted suppliers and makers across the UK. Many of our products are dispatched directly from these partners to ensure efficient delivery and careful handling.
Delivery arrangements may vary depending on the product you order.
If you have any questions about delivery, please contact us at:
UK Delivery
Most of our products are available for delivery within the United Kingdom.
Delivery times and costs are shown at checkout where applicable.
Because many of our items are handmade or supplied directly from partner makers, delivery times may vary depending on the product.
Supplier-Dispatched Products
Many items sold through English Country Gardens are dispatched directly from our partner suppliers.
For these products:
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Delivery within the UK is often included in the product price.
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Delivery is typically made by courier or specialist furniture carriers.
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Dispatch times may vary depending on stock availability or production schedules.
Typical dispatch times are between 2–5 working days, although some items may take longer.
Where products are handmade or made to order, delivery times may be longer and will be indicated on the product page.
Made-to-Order Products
Some furniture or garden structures are made to order.
For these items:
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Production may take several weeks before dispatch.
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Estimated lead times will be shown on the product page.
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Delivery will normally be arranged once production is complete.
We will contact you if there are any significant changes to the expected delivery schedule.
Local Delivery (Barrels and Selected Items)
Certain products, including oak barrels and similar items, may be delivered directly by English Country Gardens within our local delivery area.
Delivery charges for these items are:
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£10 within approximately 20 miles of Sherborne
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£30 within approximately 50 miles of Sherborne
Delivery availability will be confirmed at checkout or on the product page.
If you are unsure whether delivery is available to your location, please contact us before placing an order.
Delivery Times
Estimated delivery times will vary depending on the type of product:
Typical examples include:
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Small items and accessories: 2–5 working days
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Supplier-dispatched items: 3–10 working days
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Made-to-order items: lead times shown on the product page
These times are estimates and may occasionally be affected by factors outside our control, such as courier delays or supplier production schedules.
Delivery Delays
If we become aware of any significant delay to your order, we will contact you as soon as possible.
Delays caused by circumstances beyond our control, such as courier disruptions or extreme weather, may affect delivery times.
Failed Delivery Attempts
If a courier attempts delivery and no one is available to receive the order:
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The courier may leave instructions for redelivery or collection.
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Additional delivery charges may apply if a further delivery attempt is required.
Delivery Areas
Most products are available for delivery across mainland UK.
Some items may have regional delivery restrictions due to size, weight, or logistics. These restrictions will normally be stated on the product page.
Questions About Delivery
If you have any questions about delivery before placing your order, please contact us:
We will be happy to assist.